Return Policy
For customers in Ho Chi Minh City or Binh Duong area, you can directly contact to exchange/return goods at the office of HATAFOOD COMPANY LIMITED at 666/42 Le Trong Tan Street, Binh Hung Hoa Ward, Binh Tan District, Ho Chi Minh City. Service time: from 9:00 to 17:30 from Monday to Saturday, excluding Sundays and holidays.

You can return or exchange products within 15 days from the date of receipt for products ordered at Hatafood . Products to be returned or exchanged must be intact, without signs of use and with original labels, tags, and packaging intact (except in cases where the product is defective or damaged during transportation). In addition, to make a quick return or exchange, customers should also keep the purchase invoice or delivery note…

The return process is carried out when the package is returned to the warehouse of HATAFOOD CO., LTD . We will take the next steps to check the product quality and proceed to exchange/return the goods or refund according to your request and according to the provisions in this policy section.

I. CASES OF RETURN AND EXCHANGE

1. Return according to customer needs
All items purchased from Hatafood can be returned within 15 days from the date of receipt if there is a manufacturer defect. We only accept returns for products in original condition, with a Hatafood purchase receipt & unused products, including:
Intact packaging and packaging is not dented or torn.
Stamps/expiry date, brand stamps, and accompanying gifts (if any) etc. must be complete and intact.
Not dirty, scratched, broken, damaged, has a strange smell or shows signs of having been washed or used.
Note: Returned products that do not meet the above conditions will be automatically returned to the registered address according to your order information.

2. Returns are not for subjective reasons from the customer.

– Delivered goods are broken, incorrect or missing:
HATAFOOD COMPANY LIMITED encourages customers to RECORD VIDEO to check the external condition of the package and product before receiving it to ensure that the goods are delivered in the correct type, quantity, color as ordered and the external condition is not affected (broken/scratched). If this happens, please refuse to receive the goods and/or immediately notify the customer support department so that we can handle it promptly. (Please note that further inspection steps such as product testing can only be accepted after the order is fully paid).

In case the customer has paid, received the goods and then discovered that the goods are broken, have incorrect content or are missing, please immediately contact the customer support department of HATAFOOD COMPANY LIMITED so that we can support the next steps such as exchanging/returning the goods or sending the missing products to you…
After 7 days from the date you receive the goods, HATAFOOD COMPANY LIMITED has the right to refuse to support complaints according to the above content.

In our experience, more than half of the returned products are due to first-time buyers not knowing the product well, when inspected by the technical department, the product is assessed to be in perfect working condition. Therefore, to save time and convenience for you, please contact the customer service department directly to make sure the product is still normal before sending the goods.

For any details or questions, please contact us via the support phone number:

HATAFOOD COMPANY LIMITED
Address : 666/42 Le Trong Tan Street, Binh Hung Hoa Ward, Binh Tan District, Ho Chi Minh City
Phone : 0939 03 8881
Website : Hatafood.com
Email : Hotro@hatafood.com